PROCESSING TIMES. Due to the impact of Cyclone Alfred, our Brisbane warehouse will be temporarily closed for the safety of our team.This means that all orders placed on our website after 2PM AEST March 5th to March 9th will experience delays in proce
We ship worldwide! Orders shipped to New Zealand, US or Canada are expected to be delivered within 3 - 6 days after the order has been dispatched. For all other international destinations, your order should reach you within 3-14 days. Transit delays
Please check your tracking information that was emailed to you and ensure you read through our shipping page to see the estimated timeframe for your destination prior to reaching out to us. Please note there may be some delays in transit out of our c
We ship to over 80 countries worldwide! At checkout you’ll have the option to select the ship-to country from a drop down list. If for some reason you cannot find the ship-to country you’re looking for feel free to get in touch with our Customer Expe
Any parcels that are incorrectly addressed or have been left unclaimed at the post office after the fixed timeframe will be returned back to our warehouse via Return to Sender. If your parcel is returned back to us and you wish to have your order red
Customs fees, such as duties and taxes will be calculated and paid for at checkout where applicable. While we do our best to ensure the calculation of these fees are correct we regrettably cannot guarantee additional fees will not be due at the time
PROCESSING TIMES. Shipping Time. Orders under $100 (AUD) Standard shipping: $9.95Express shipping: $12.95Orders over $100 (AUD) Standard shipping: FREEExpress shipping: $4.95. Orders over $150 (AUD) Express shipping: FREE. Standard shipping. 3 - 6 bu
The same day delivery option will be shown at checkout if you are in an eligible postcode.Orders placed on weekdays for Same Day Delivery before 8am (NSW & VIC) and 10am (QLD) AEST will be delivered between 1pm and 9pm local time. Any orders placed a
Yes, we do offer shipping to PO Boxes and Parcel Lockers. Please be sure to select Standard or Express Shipping at checkout to avoid delays.
We cannot be held responsible for lost or stolen packages or those delayed in transit. The customer is responsible for providing the correct shipping and delivery address. If the wrong address is provided, Petal & Pup may not be able to offer reimbur