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Petal & Pup AU

Have questions? Browse our help center for answers or contact our Customer Experience Team. We're always happy to help!

Petal & Pup AU Help & FAQ's

All orders are packed and shipped within *24 hours of placement, excluding weekends and public holidays. Orders placed after 10am AEST on Monday through Friday will be shipped the following business day. Sale periods may impact this time due to high volume.

AUSTRALIA

Orders under $100 (AUD) 
$9.95 | Express Shipping 1 - 3 days 
 
Orders over $100 (AUD) 
FREE | Express Shipping 1 - 3 days 
 
Same day delivery available for select suburbs. More details here. 

NEW ZEALAND

Orders under $100 (AUD) 
$9.95 (AUD) | Standard shipping

Orders over $100 (AUD) 
FREE | Standard shipping 2 - 7 days

REST OF THE WORLD
$19.95 (AUD) | Standard shipping 4 - 10 days

US & CANADA
$19.95 (AUD) | Standard shipping 3 - 6 days    

What is your shipping policy?

Thanks so much for getting in touch with us at Petal & Pup! 🥰

At this time we don’t have any discount codes to offer via chat--we are so sorry about this. I’d definitely recommend signing up for our newsletter and following us on all socials, as these are the best ways to be notified about any upcoming sales and discount codes. 

We’ve also just added so many amazing styles to our sale section so be sure to take a look here: SALE♡

Please feel free to let us know if there is anything else we can assist you with. Have an amazing day! 💖

Do you have any promotions or discounts?

Thanks for getting in touch with us at Petal & Pup! 🌷 

We are always trying to get our hands on some more of our top requested styles, however we are not always able to provide an exact date for each style. 

If you have not done so already, be sure to go online and sign up to be notified should this item return. You can initiate this by clicking the desired size that is out of stock. This will prompt a pop-up. From this pop up, simply complete the requested fields. 😊   

Hope this helps – we have our fingers crossed! 💕

When are you expecting a restock?

Thank you for taking the time to reach out to us at Petal & Pup! 🌷

We stock a variety of clothes from different suppliers so the garments may not be exact to the size guide. However, we include the measurements for specific items in their product description. Please note, these are flat lay measurements which have been taken from the garment lied flat, then measured across the top of the item. Essentially this is half of the entire garment - simply double the measurement provided to equal the approximate overall measurement 🤗

If you are unsure of your exact size or usually in between a few different sizes, we would recommend measuring your waist and bust to see which size will be the best fit for you. 

Please kindly note that for garments that are shirred or have an elasticized waist, the flat lay measurements are smaller than usual as the fabric itself is gathered but provides more stretch.


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