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Petal & Pup AU logo

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Shipping & Delivery

12 articles


When will I receive my order?

If you place an order before 10AM AEST on any business day then it will generally be delivered the following business day if you live within an Australian metro area. Please allow an additional 2-3 business days if you live regionally. Please note Au

I live outside of Australia, when will my parcel arrive?

We ship worldwide! Orders shipped to New Zealand, US or Canada are expected to be delivered within 3 - 6 days after the order has been dispatched. For all other international destinations, your order should reach you within 3-14 days. Transit delays

I still haven’t received my order! What should I do?

Please check your tracking information that was emailed to you and ensure you read through our shipping page to see the estimated timeframe for your destination prior to reaching out to us. Please note there may be some delays in transit out of our c

Why is my parcel being returned back to you?

Any parcels that are incorrectly addressed or have been left unclaimed at the post office after the fixed timeframe will be returned back to our warehouse via Return to Sender. If your parcel is returned back to us and you wish to have your order red

Do you ship internationally?

We ship to over 80 countries worldwide! At checkout you’ll have the option to select the ship-to country from a drop down list. If for some reason you cannot find the ship-to country you’re looking for feel free to get in touch with our Customer Expe

How much can I expect to pay for customs/duties? Does Petal & Pup cover this?

Customs fees, such as duties and taxes will be calculated and paid for at checkout where applicable. While we do our best to ensure the calculation of these fees are correct we regrettably cannot guarantee additional fees will not be due at the time

How long will it take for an international order to be delivered?

Once your order is shipped, you will receive an email notification with a link to track your shipment. This link will route you to view the tracking details as your order makes its way to you. From this page you’ll also have the ability to sign up fo

What shipping methods do you offer?

We ship most orders via Express Australia Post. Some Brisbane, Gold Coast, Sunshine Coast and Ipswich suburbs are eligible for same day delivery with StarTrack Courier. Orders shipping to New Zealand are shipped via Australia Post International Expre

Do you offer same day delivery?

Same day delivery applies to eligible orders with a Same Day Delivery shipping method, selected at checkout  and an eligible street address/residential address. For more information and eligibility regarding same day delivery - click here

Do you deliver to PO boxes/Parcel Lockers?

Yes, we do offer shipping to PO Boxes and Parcel Lockers. Please be sure to select Express Shipping at checkout to avoid delays.

Do you offer rush shipping options?

Regrettably, if you reside outside of reach for our same day delivery service we are unable to provide faster shipping methods at this time.

Terms & Conditions for Shipping

By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order. Delivery times can change depending on the time of the year, holiday periods, weekends and se