PAYMENTS

I FORGOT TO APPLY STORE CREDIT TO MY ORDER, CAN I APPLY IT AFTER THE ORDER HAS BEEN PLACED?

I'm so sorry that you were not able to redeem this discount on your purchase! Please contact our Customer Experience Team via our Contact Form or Live Chat to see if we are able able to retroactively apply this discount for you. 💜.

ARE THERE ANY EXCLUSIONS TO YOUR PROMOTIONS/DISCOUNT CODES?

At this time promotions are not in able to be used in conjunction with any other offer and are not valid when purchasing gift cards. All discount offered are subject to the following conditions:. Promotions are only valid during a specified time fram

WHEN WILL I BE CHARGED FOR MY ORDER?

The time at which you'll be charged for your order will depend on the payment method you selected at checkout. If your card is authorised, payment will be taken immediately and you will receive an email confirming that your order has been successful.

IN WHAT CURRENCY ARE YOUR PRICES SHOWN?

All of our prices on our website are listed in Australian dollars (AUD). If you wish to change the display currency, you may do so by adjusting this in the header of the website.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, MasterCard, American Express, PayPal, Afterpay, Klarna, Google Pay and Apple Pay as valid payment methods on our website. Afterpay Terms of Service. Klarna Terms of Service. Shop Pay Terms of Service

WHERE DO I ENTER MY DISCOUNT CODE OR GIFT CARD?

Applying your discount code or store credit, is nice and simple!. Please copy and paste the discount code that you would have received in your email into the "gift card or discount code" field at checkout, and click apply!. If you have any further tr

MY DISCOUNT/PROMO CODE ISN'T WORKING, WHAT SHOULD I DO?

We’re sorry to hear the discount code did not work on your first attempt to use it. Be sure to verify the quantity of items in your cart qualifies your order for the discount code you are trying to use. At checkout enter your discount code in the bo

I'M HAVING TROUBLE PROCESSING THE PAYMENT FOR MY ORDER, WHAT SHOULD I DO?

We are really sorry to hear you were not able to complete your purchase and we are here to support you the best way we can!. If the error message indicates 'your payment details couldn't be verified', please review all the details included: credit ca

PURCHASES WITH AFTERPAY

If you have placed your order through AfterPay, your AfterPay payments will continue as scheduled until the full amount is paid for or until your return has been processed, whichever occurs first. Please note, returned items are subject to our return