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Petal & Pup AU logo

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Articles

I forgot to apply store credit to my order, can I apply it after my order has been placed?

I'm so sorry that you were not able to redeem this discount on your purchase 😓 However, not to worry, we still really want you to enjoy this discount!. Upon receiving your garments we kindly ask you to contact us so that we can issue a partial credi

Are there exclusions to your promotions /discount codes?

At this time promotions are not in able to be used with any other offer and are not valid when purchasing gift cards. Any discount offered via SMS, Email, Social Media Post or given in person are subject to the following conditions:. Promotions are o

When will I be charged for my order?

The time at which you'll be charged for your order will depend on the payment method you selected at checkout. If your card is authorized, payment will be taken immediately and you will receive an email confirming that your order has been successful.

In what currency are your prices shown?

All of our prices on our website are listed in Australian dollars (AUD).

What payment methods are accepted?

We accept Visa, MasterCard, PayPal and Afterpay as valid payment methods on our website. We do not offer AMEX at this time – apologies for any inconvenience. Afterpay Terms of Service

Where do I enter my discount code or gift card?

We're happy to clarify how to redeem your discount code or store credit,  it’s nice and simple!. Please copy and paste the discount code that you would have received in your email into the "Gift card or discount code" field at checkout, and click app

My discount/promotion code isnt working, what should I do?

We’re sorry to hear the discount code did not work on your first attempt to use it. Be sure to verify the quantity of  items in your cart qualifies your order for the discount code you are trying to use. At checkout enter your discount code in the bo

I'm having trouble processing the payment for my order, what should I do?

We are really sorry to hear you were not able to complete your purchase and we are here to support you the best way we can!. If the error message indicates Your payment details couldn't be verified, please review all the details included: credit card

Purchases with AfterPay

If you have placed your order through AfterPay, your AfterPay payments will continue as scheduled until the full amount is paid for or until your return has been processed, whichever occurs first. Please note, returned items are subject to our return