Have questions? Contact us via email and we'll get back to you within 1 business day!

SHOP 

RETURNS

CONTACT US 

Petal & Pup AU

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All of our prices on our website are listed in Australian dollars (AUD). If you wish to change the display currency, you may do so by adjusting this in the header of the website.

All of our prices on our website are listed in Australian dollars (AUD). If you wish to change the display currency, you may do so by adjusting this in the header of the website.

In what currency are your prices shown?

Payments

What is your return policy?

How do I return an item?

How long do I have to return an item?

How much does it cost to return an item?

What do I do if I receive a faulty item?

I haven't received my return label, what should I do?

How can I track my return / how long will it take?

I don't have a printer, how can I print my return label?

Can I send more than one order in the same return package?

Can I return an item I received as a gift?

I recently exchanged my order, why was I charged again for this order?

How do I prepare my return packaging?

Do you offer exchanges?

How do exchanges work?

Exchanges

Returns

When will I receive my order?

I live outside of Australia, when will my parcel arrive?

I still haven’t received my order! What should I do?

Do you ship internationally?

Why is my parcel being returned back to you?

How much can I expect to pay for customs/duties? Does Petal & Pup cover this?

What shipping methods do you offer?

Do you offer same day delivery?

Do you deliver to PO boxes/Parcel Lockers?

Terms & Conditions for Shipping

Shipping & Delivery

Can I edit my order after it's been placed?

I haven't received my order confirmation email, what should I do?

I received the incorrect item, what should I do?

How can I check the status of my order?

I'm missing an item from my order, what should I do?

Orders

I forgot to apply store credit to my order, can I apply it after my order has been placed?

Are there exclusions to your promotions /discount codes?

When will I be charged for my order?

What payment methods are accepted?

Where do I enter my discount code or gift card?

My discount/promotion code isnt working, what should I do?

I'm having trouble processing the payment for my order, what should I do?

Purchases with AfterPay

How do I know if a product will be restocked?

How do I sign up for restock notifications?

Do you offer pre-order options?

Are your size shown in AU Sizing?

How do i know what size to choose?

How can I leave a review for products I've purchased?

Products & Sizing

I've forgotten my password, how do I reset it?

How does the referral program work?

Is my personal information kept private?

Petal & Pup Account

In what currency are your prices shown?Updated 5 months ago