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Petal & Pup AU

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(46, 46, 46); font-family: Feijoa, serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We cannot be held responsible for lost or stolen packages or those delayed in transit. The customer is responsible for providing the correct shipping and delivery address. If the wrong address is provided, Petal &amp; Pup may not be able to offer reimbursement for the package.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(46, 46, 46); font-family: Feijoa, serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">AUTHORITY TO LEAVE Australia Post&apos;s delivery service will not require a signature and will deliver with Authority to Leave. This means that Australia Post will leave your order in a safe place for your convenience. If you do not want this option, please provide clear instructions in the order notes when shopping with Petal &amp; Pup.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(46, 46, 46); font-family: Feijoa, serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(46, 46, 46); font-family: Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration: underline;">INTERNATIONAL SHIPPING <span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(46, 46, 46); font-family: Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Any customs fees, taxes, or additional costs associated with your international purchase are the customer&apos;s responsibility and are not included in the order or shipping fees. If you are uncertain about the applicable taxes and customs fees, we recommend contacting your local customs office.

We cannot be held responsible for lost or stolen packages or those delayed in transit. The customer is responsible for providing the correct shipping and delivery address. If the wrong address is provided, Petal & Pup may not be able to offer reimbur

Terms & Conditions for Shipping

Shipping & Delivery

What is your return policy?

How do I return an item?

How long do I have to return an item?

How much does it cost to return an item?

What do I do if I receive a faulty item?

I haven't received my return label, what should I do?

How can I track my return / how long will it take?

I don't have a printer, how can I print my return label?

Can I send more than one order in the same return package?

Can I return an item I received as a gift?

I recently exchanged my order, why was I charged again for this order?

How do I prepare my return packaging?

Do you offer exchanges?

How do exchanges work?

Exchanges

Returns

When will I receive my order?

I live outside of Australia, when will my parcel arrive?

I still haven’t received my order! What should I do?

Do you ship internationally?

Why is my parcel being returned back to you?

How much can I expect to pay for customs/duties? Does Petal & Pup cover this?

What shipping methods do you offer?

Do you offer same day delivery?

Do you deliver to PO boxes/Parcel Lockers?

Can I edit my order after it's been placed?

I haven't received my order confirmation email, what should I do?

I received the incorrect item, what should I do?

How can I check the status of my order?

I'm missing an item from my order, what should I do?

Orders

I forgot to apply store credit to my order, can I apply it after my order has been placed?

Terms & Conditions for ShippingUpdated 5 months ago