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Petal & Pup AU logo

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Terms & Conditions for Shipping

By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.

Delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.

It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Petal & Pup may not be able to offer reimbursement for this package.

Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.

International Orders

Petal & Pup does not provide refunds to customers for failure to pay duties and taxes associated with their order.

All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.

Same day delivery

The following applies to eligible orders with a Same Day Delivery shipping methodselected at checkout  and an eligible street address/residential address:

Orders for these suburbs that are placed before 10am each business day, are eligible to be sent with Star Track Courier for delivery between 1pm and 6pm the same day. Orders placed after 10am will be processed with Star Track Courier and be collected the following business day for same day delivery between 1pm and 6pm. 

Please note that Star Track Courier can only deliver to physical addresses. Selecting Star Track Courier for orders addressed to PO Boxes or Parcel Lockers will be sent with Australia Post if found.  

Signature Release & Authority to Leave

Due to COVID-19, Australia Post's delivery service will not require a signature and will only deliver with Authority to Leave. This means that Australia Post will not require you to sign for your order. Your order will be left in a safe place so it is ready and waiting for you. Australia Post will also take a photo of where your order was left. 

If you do not want Australia Post to leave your order in a safe place when you are not home to receive it, please ensure you provide clear instructions in the notes field when placing your online order with Petal & Pup.

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