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<p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are so sorry to hear your order was received incomplete! Please contact our Customer Experience Team on contactus@petalandpup.com.au providing your order number and the name, color and size of the missing item so we can assist you with remedying this issue as soon as possible. </span></p>

We are so sorry to hear your order was received incomplete! Please contact our Customer Experience Team on contactus@petalandpup.com.au providing your order number and the name, color and size of the missing item so we can assist you with remedying t

I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

ORDERS

WHAT IS YOU RETURN POLICY?

HOW DO I RETURN AN ITEM?

HOW LONG DO I HAVE TO RETURN AN ITEM?

HOW MUCH DOES IT COST TO RETURN AN ITEM?

WHAT DO I DO IF I RECEIVE A FAULTY ITEM?

I HAVEN'T RECEIVED MY RETURN LABEL YET, WHAT SHOULD I DO?

HOW CAN I TRACK MY RETURN/ HOW LONG WILL IT TAKE?

I DON'T HAVE A PRINTER, HOW CAN I PRINT MY RETURN LABEL?

CAN I SEND MORE THAN ONE ORDER IN THE SAME RETURN PACKAGE?

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

I RECENTLY EXCHANGED MY ORDER, WHY WAS I CHARGED AGAIN?

HOW DO I PREPARE MY RETURN PACKAGING?

DO YOU OFFER EXCHANGES?

HOW DO EXCHANGES WORK?

EXCHANGES

RETURNS & EXCHANGES

WHEN WILL I RECEIVE MY ORDER?

I LIVE OUTSIDE OF AUSTRALIA, WHEN WILL MY PARCEL ARRIVE?

I HAVEN'T RECEIVED MY ORDER! WHAT SHOULD I DO?

DO YOU SHIP INTERNATIONALLY?

WHY IS MY PARCEL BEING RETURNED BACK TO YOU?

WILL I BE CHARGED FOR DUTIES & CUSTOMS FEES?

WHAT SHIPPING METHODS DO YOU OFFER?

DO YOU OFFER SAME DAY DELIVERY?

DO YOU DELIVER TO PO BOXES/ PARCEL LOCKERS?

TERMS & CONDITIONS FOR SHIPPING

SHIPPING & DELIVERY

CAN I EDIT MY ORDER AFTER ITS BEEN PLACED?

I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?

I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

HOW CAN I CHECK THE STATUS OF MY ORDER?

I FORGOT TO APPLY STORE CREDIT TO MY ORDER, CAN I APPLY IT AFTER THE ORDER HAS BEEN PLACED?

ARE THERE ANY EXCLUSIONS TO YOUR PROMOTIONS/DISCOUNT CODES?

WHEN WILL I BE CHARGED FOR MY ORDER?

IN WHAT CURRENCY ARE YOUR PRICES SHOWN?

WHAT PAYMENT METHODS ARE ACCEPTED?

WHERE DO I ENTER MY DISCOUNT CODE OR GIFT CARD?

MY DISCOUNT/PROMO CODE ISN'T WORKING, WHAT SHOULD I DO?

I'M HAVING TROUBLE PROCESSING THE PAYMENT FOR MY ORDER, WHAT SHOULD I DO?

PURCHASES WITH AFTERPAY

PAYMENTS

HOW DO I KNOW IF A PRODUCT WILL BE RESTOCKED?

HOW DO I SIGN UP TO BE NOTIFIED WHEN AN ITEM IS BACK IN STOCK?

DO YOU OFFER PRE-ORDER OPTIONS?

ARE YOU SIZES SHOWN IN AU SIZING?

HOW DO I KNOW WHAT SIZES TO CHOOSE?

HOW CAN I LEAVE A REVIEW FOR PRODUCTS I PURCHASED?

PRODUCTS & SIZING

I'VE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

HOW DOES THE REFERRAL PROGRAM WORK?

IS MY PERSONAL INFORMATION KEPT PRIVATE?

PETAL & PUP ACCOUNT

WHY DIDN'T I RECEIVE POINTS FOR MY PURCHASE?

WHAT HAPPENS TO MY POINTS WHEN I RETURN ITEMS?

PETAL PERKS

I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?Updated 9 months ago