Petal & Pup AU logo
Petal & Pup AU logo

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I still haven’t received my order! What should I do?

Please check your tracking information that was emailed to you and ensure you read through our shipping page to see the estimated timeframe for your destination prior to reaching out to us. Please note there may be some delays in transit out of our control (such as a parcel being held in customs), which Petal & Pup are not responsible for.

If you have any troubles with the delivery of your parcel or the order has far exceeded the estimated delivery timeframe, please email us so we can investigate further for you.

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