I haven't received my order confirmation email, what should I do?Updated 5 months ago

W're sorry to hear you haven’t received an order confirmation email. 

All order confirmation emails are automatically generated once your order has successfully processed in our system. In most cases, confirmation emails are not received due to a slight typo, this could possibly be why you haven’t received the confirmation email from us just yet. 

Not to worry though! To track your order, we recommend using our self service feature to track your order shown under "Manage your orders" in your Petal & Pup account.

To update your email address, contact our Customer Experience Team at [email protected] and provide your order number and the correct email address. Our team is always happy to help!