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Petal & Pup AU

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">I&apos;m so sorry that you were not able to redeem this discount on your purchase! Please contact our Customer Experience Team on contactus@petalandpup.com.au to see if we are able able to retroactively apply this discount for you. &#x1F49C;

I'm so sorry that you were not able to redeem this discount on your purchase! Please contact our Customer Experience Team on contactus@petalandpup.com.au to see if we are able able to retroactively apply this discount for you. 💜.

I forgot to apply store credit to my order, can I apply it after my order has been placed?

Payments

What is your return policy?

How do I return an item?

How long do I have to return an item?

How much does it cost to return an item?

What do I do if I receive a faulty item?

I haven't received my return label, what should I do?

How can I track my return / how long will it take?

I don't have a printer, how can I print my return label?

Can I send more than one order in the same return package?

Can I return an item I received as a gift?

I recently exchanged my order, why was I charged again for this order?

How do I prepare my return packaging?

Do you offer exchanges?

How do exchanges work?

Exchanges

Returns

When will I receive my order?

I live outside of Australia, when will my parcel arrive?

I still haven’t received my order! What should I do?

Do you ship internationally?

Why is my parcel being returned back to you?

How much can I expect to pay for customs/duties? Does Petal & Pup cover this?

What shipping methods do you offer?

Do you offer same day delivery?

Do you deliver to PO boxes/Parcel Lockers?

Terms & Conditions for Shipping

Shipping & Delivery

Can I edit my order after it's been placed?

I haven't received my order confirmation email, what should I do?

I received the incorrect item, what should I do?

How can I check the status of my order?

I'm missing an item from my order, what should I do?

Orders

Are there exclusions to your promotions /discount codes?

When will I be charged for my order?

In what currency are your prices shown?

What payment methods are accepted?

Where do I enter my discount code or gift card?

My discount/promotion code isnt working, what should I do?

I'm having trouble processing the payment for my order, what should I do?

Purchases with AfterPay

How do I know if a product will be restocked?

How do I sign up for restock notifications?

Do you offer pre-order options?

Are your size shown in AU Sizing?

How do i know what size to choose?

How can I leave a review for products I've purchased?

Products & Sizing

I've forgotten my password, how do I reset it?

How does the referral program work?

Is my personal information kept private?

Petal & Pup Account

I forgot to apply store credit to my order, can I apply it after my order has been placed?Updated 5 months ago