Have questions? Contact us via email and we'll get back to you within 1 business day!

SHOP 

RETURNS

CONTACT US 

Petal & Pup AU

We do our best to process and ship orders as soon as possible, so while we would love to, regrettably we cannot always honour changes or cancellations.Requests for address changes or order cancellations should be submitted as soon as possible via our contact form or Live Chat.Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.

We do our best to process and ship orders as soon as possible, so while we would love to, regrettably we cannot always honour changes or cancellations. Requests for address changes or order cancellations should be submitted as soon as possible via ou

CAN I EDIT MY ORDER AFTER ITS BEEN PLACED?

ORDERS

WHAT IS YOU RETURN POLICY?

HOW DO I RETURN AN ITEM?

HOW LONG DO I HAVE TO RETURN AN ITEM?

HOW MUCH DOES IT COST TO RETURN AN ITEM?

WHAT DO I DO IF I RECEIVE A FAULTY ITEM?

I HAVEN'T RECEIVED MY RETURN LABEL YET, WHAT SHOULD I DO?

HOW CAN I TRACK MY RETURN/ HOW LONG WILL IT TAKE?

I DON'T HAVE A PRINTER, HOW CAN I PRINT MY RETURN LABEL?

CAN I SEND MORE THAN ONE ORDER IN THE SAME RETURN PACKAGE?

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

I RECENTLY EXCHANGED MY ORDER, WHY WAS I CHARGED AGAIN?

HOW DO I PREPARE MY RETURN PACKAGING?

DO YOU OFFER EXCHANGES?

HOW DO EXCHANGES WORK?

EXCHANGES

RETURNS & EXCHANGES

WHEN WILL I RECEIVE MY ORDER?

I LIVE OUTSIDE OF AUSTRALIA, WHEN WILL MY PARCEL ARRIVE?

I HAVEN'T RECEIVED MY ORDER! WHAT SHOULD I DO?

DO YOU SHIP INTERNATIONALLY?

WHY IS MY PARCEL BEING RETURNED BACK TO YOU?

WILL I BE CHARGED FOR DUTIES & CUSTOMS FEES?

WHAT SHIPPING METHODS DO YOU OFFER?

DO YOU OFFER SAME DAY DELIVERY?

DO YOU DELIVER TO PO BOXES/ PARCEL LOCKERS?

TERMS & CONDITIONS FOR SHIPPING

SHIPPING & DELIVERY

I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?

I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

HOW CAN I CHECK THE STATUS OF MY ORDER?

I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

I FORGOT TO APPLY STORE CREDIT TO MY ORDER, CAN I APPLY IT AFTER THE ORDER HAS BEEN PLACED?

ARE THERE ANY EXCLUSIONS TO YOUR PROMOTIONS/DISCOUNT CODES?

WHEN WILL I BE CHARGED FOR MY ORDER?

IN WHAT CURRENCY ARE YOUR PRICES SHOWN?

WHAT PAYMENT METHODS ARE ACCEPTED?

WHERE DO I ENTER MY DISCOUNT CODE OR GIFT CARD?

MY DISCOUNT/PROMO CODE ISN'T WORKING, WHAT SHOULD I DO?

I'M HAVING TROUBLE PROCESSING THE PAYMENT FOR MY ORDER, WHAT SHOULD I DO?

PURCHASES WITH AFTERPAY

PAYMENTS

HOW DO I KNOW IF A PRODUCT WILL BE RESTOCKED?

HOW DO I SIGN UP TO BE NOTIFIED WHEN AN ITEM IS BACK IN STOCK?

DO YOU OFFER PRE-ORDER OPTIONS?

ARE YOU SIZES SHOWN IN AU SIZING?

HOW DO I KNOW WHAT SIZES TO CHOOSE?

HOW CAN I LEAVE A REVIEW FOR PRODUCTS I PURCHASED?

PRODUCTS & SIZING

I'VE FORGOTTEN MY PASSWORD, HOW DO I RESET IT?

HOW DOES THE REFERRAL PROGRAM WORK?

IS MY PERSONAL INFORMATION KEPT PRIVATE?

PETAL & PUP ACCOUNT

WHY DIDN'T I RECEIVE POINTS FOR MY PURCHASE?

WHAT HAPPENS TO MY POINTS WHEN I RETURN ITEMS?

PETAL PERKS

CAN I EDIT MY ORDER AFTER ITS BEEN PLACED?Updated 3 months ago