Regrettably, we cannot process exchanges for our New Zealand or International Customers yet. Exchange & Shop Now requests are not guaranteed and will be shipped within 1 - 2 business days after your return has completed processing.If the item you req

<h1 dir="ltr" id="isPasted" style="line-height:1.2;background-color:#ffffff;margin-top:22pt;margin-bottom:0pt;padding:0pt 0pt 22pt 0pt;"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Yes, we offer exchanges for all orders shipped within Australia.&#x2B50;&#xFE0F; To exchange, simply head to our return page to start a return. From there you&#x2019;ll have the option to elect for an exchange or shop now! The cost to exchange is free!</h1><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Regrettably, we cannot process exchanges for our New Zealand or International Customers yet.<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Exchange &amp; Shop Now requests are not guaranteed and will be shipped within 1 - 2 business days after your return has completed processing.If the item you requested for exchange becomes unavailable at the time of processing your return, you will receive a refund.<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All Exchange and Show Now orders ship standard delivery, faster shipping methods are unavailable at this time.&#xA0;<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">New discount codes, gift cards/store credit are not able to be applied to exchange or shop now requests.

DO YOU OFFER EXCHANGES?

We offer the option to return your items and exchange for the same item in another size or select different products directly on our website using the "Shop Now" feature. These requests can be created when the return request is submitted. Instant Exc

We offer the option to return your items and exchange for the same item in another size or select different products directly on our website using the &quot;Shop Now&quot; feature.These requests can be created when the return request is submitted.<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">At this time orders shipped to New Zealand or international locations are not eligible for exchanges.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Exchange &amp; Shop now requests are not guaranteed and will be shipped within 1 - 2 business days from the date your return is processed at our warehouse. There is no cost to exchange.</li><li id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">All Exchange and Show Now orders ship standard delivery, faster shipping methods are unavailable at this time.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If we do not have the item requested in stock a refund will automatically be issued for the return.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If a discount was used on the original purchase, and you are looking to exchange for the same item in a different size with the discount applied, please proceed with an exchange and your return will be processed for the original discount amount for each item.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">New discount codes, gift cards/store credit are not able to be applied to exchange or shop now requests.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We are unable to process exchanges on already exchanged orders. Feel free to return for store credit or refund and place a new order.</li></ul>Instant Exchanges<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Instant Exchanges allow for the immediate creation of your exchange order at the time of your return submission rather than after your return has been scanned in transit.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">A temporary authorization will be placed on the credit card provided for the full amount of the exchange order total for 7 business days. If your return is not sent back within 21 days from the date of return submission the credit card provided will be charged the full amount of the exchange order. *Be sure your parcel is scanned as received at the time of drop off and obtain proof by requested a receipt.</li></ul>All orders, whether exchange, shop now or instant exchanges are subject to our return policy.

HOW DO EXCHANGES WORK?

Have questions? Contact us via email and we'll get back to you within 1 business day!

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RETURNS

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Petal & Pup AU

EXCHANGES

RETURNS & EXCHANGES

WHAT IS YOU RETURN POLICY?

HOW DO I RETURN AN ITEM?

HOW LONG DO I HAVE TO RETURN AN ITEM?

HOW MUCH DOES IT COST TO RETURN AN ITEM?

WHAT DO I DO IF I RECEIVE A FAULTY ITEM?

I HAVEN'T RECEIVED MY RETURN LABEL YET, WHAT SHOULD I DO?

HOW CAN I TRACK MY RETURN/ HOW LONG WILL IT TAKE?

I DON'T HAVE A PRINTER, HOW CAN I PRINT MY RETURN LABEL?

CAN I SEND MORE THAN ONE ORDER IN THE SAME RETURN PACKAGE?

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

I RECENTLY EXCHANGED MY ORDER, WHY WAS I CHARGED AGAIN?

HOW DO I PREPARE MY RETURN PACKAGING?

WHERE IS MY REFUND?

WHEN WILL I RECEIVE MY ORDER?

I LIVE OUTSIDE OF AUSTRALIA, WHEN WILL MY PARCEL ARRIVE?

I HAVEN'T RECEIVED MY ORDER! WHAT SHOULD I DO?

DO YOU SHIP INTERNATIONALLY?

WHY IS MY PARCEL BEING RETURNED BACK TO YOU?

WILL I BE CHARGED FOR DUTIES & CUSTOMS FEES?

WHAT SHIPPING METHODS DO YOU OFFER?

DO YOU OFFER SAME DAY DELIVERY?

DO YOU DELIVER TO PO BOXES/ PARCEL LOCKERS?

TERMS & CONDITIONS FOR SHIPPING

SHIPPING & DELIVERY

CAN I EDIT MY ORDER AFTER ITS BEEN PLACED?

I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?

I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

HOW CAN I CHECK THE STATUS OF MY ORDER?

I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

ORDERS

I FORGOT TO APPLY STORE CREDIT TO MY ORDER, CAN I APPLY IT AFTER THE ORDER HAS BEEN PLACED?