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Petal & Pup AU logo

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What is your return policy?

If you are not completely happy with your purchase, we are happy to offer the option to return. Please read the following conditions carefully to ensure you are eligible to return.

To ensure your return is processed promptly and correctly please note the following:

  • Eligible returns shipped back within 30 days from the date of delivery are accepted for either store credit or exchange. 
    • Items must be in new and unused condition with all original labels/tags attached.  
    • Items must be unaltered, undamaged and unwashed and free from any markings, make-up, self tanner, odours, pet hair, perfumes, deodorant and washing powder.
    • For health reasons and personal hygiene, swimwear, underwear, activewear, bodysuits, bracelets, earrings, necklaces and Loving Tan products are not eligible for return.
    • Shoes must be tried indoors and free of any scuffs or markings
  • If you believe your product is damaged or faulty please send a photo and description of the fault along with the order number to [email protected] 
  • Items marked "FINAL SALE" are not eligible for return unless faulty. Exchanges for the same style/color can be made depending on product availability. 

  • Items marked “Not Eligible for Return” are not able to be returned unless faulty, no exceptions can be made at this time.
  • Original shipping costs where applicable are non-refundable

  • Returns for Store Credit will be less a $9.95 return fee per return shipment.
  • Petal & Pup is not responsible for non-Petal & Pup items mistakenly returned, as we may not be able to recover these items.

OTHER CONDITIONS FOR RETURNS

A return request must be submitted in order for items returned to be eligible for store credit or exchange. You do not need to email or contact us prior to sending your return but we do encourage this for faulty products.

We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.

We inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated time frame, we will notify you of this assessment and the goods will be returned to you.

Unless the items are faulty, once we receive your return subject to the conditions above, we will issue a refund covering the cost of the item, excluding the shipping charges.

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