What do I do if I receive a faulty item?Updated 3 months ago

We are so sorry that you have received a faulty item but we would love to have this resolved for you as soon as possible!

We will offer a refund back to the original form of payment, store credit or an exchange (subject to availability) on any item purchased from Petal & Pup if the garment:
- Has a genuine manufacturing fault; and/or,Does not correspond with descriptions given to you

- A faulty item claim must be made within a reasonable time of receiving the goods. Please send a photo of the fault to the Petal & Pup Customer Experience Team.

- You can expect to hear back from us within 1 - 2 business days. 

- For more detailed information please review our Terms & Conditions for Returns

You can start your return here: https://petalandpup.loopreturns.com/#/