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Petal & Pup AU

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(46, 46, 46); font-family: Feijoa, serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are so sorry that you have received a faulty item! We would love to have this resolved for you as soon as possible!<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(46, 46, 46); font-family: Feijoa, serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Petal &amp; Pup if the garment: - Has a genuine manufacturing fault; and/or,Does not correspond with descriptions given to you<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(46, 46, 46); font-family: Feijoa, serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- A faulty item claim must be made within a reasonable time of receiving the goods. Please send a photo of the fault to the Petal &amp; Pup Customer Experience Team.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(46, 46, 46); font-family: Feijoa, serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- You can expect to hear back from us within 1 - 2 business days.&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(46, 46, 46); font-family: Feijoa, serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- For more detailed information please review our Terms &amp; Conditions for Returns<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(46, 46, 46); font-family: Feijoa, serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can start your return here:&#xA0;<a href="https://petalandpup.loopreturns.com/#/" id="isPasted">https://petalandpup.loopreturns.com/#/</a>

We are so sorry that you have received a faulty item! We would love to have this resolved for you as soon as possible!. We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Petal & Pup if the garmen

WHAT DO I DO IF I RECEIVE A FAULTY ITEM?

RETURNS & EXCHANGES

WHAT IS YOU RETURN POLICY?

HOW DO I RETURN AN ITEM?

HOW LONG DO I HAVE TO RETURN AN ITEM?

HOW MUCH DOES IT COST TO RETURN AN ITEM?

I HAVEN'T RECEIVED MY RETURN LABEL YET, WHAT SHOULD I DO?

HOW CAN I TRACK MY RETURN/ HOW LONG WILL IT TAKE?

I DON'T HAVE A PRINTER, HOW CAN I PRINT MY RETURN LABEL?

CAN I SEND MORE THAN ONE ORDER IN THE SAME RETURN PACKAGE?

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

I RECENTLY EXCHANGED MY ORDER, WHY WAS I CHARGED AGAIN?

HOW DO I PREPARE MY RETURN PACKAGING?

DO YOU OFFER EXCHANGES?

HOW DO EXCHANGES WORK?

EXCHANGES

WHEN WILL I RECEIVE MY ORDER?

I LIVE OUTSIDE OF AUSTRALIA, WHEN WILL MY PARCEL ARRIVE?

I HAVEN'T RECEIVED MY ORDER! WHAT SHOULD I DO?

DO YOU SHIP INTERNATIONALLY?

WHY IS MY PARCEL BEING RETURNED BACK TO YOU?

WILL I BE CHARGED FOR DUTIES & CUSTOMS FEES?

WHAT SHIPPING METHODS DO YOU OFFER?

DO YOU OFFER SAME DAY DELIVERY?

DO YOU DELIVER TO PO BOXES/ PARCEL LOCKERS?

TERMS & CONDITIONS FOR SHIPPING

SHIPPING & DELIVERY

CAN I EDIT MY ORDER AFTER ITS BEEN PLACED?

I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?

I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

HOW CAN I CHECK THE STATUS OF MY ORDER?

I'M MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?

ORDERS

I FORGOT TO APPLY STORE CREDIT TO MY ORDER, CAN I APPLY IT AFTER THE ORDER HAS BEEN PLACED?

WHAT DO I DO IF I RECEIVE A FAULTY ITEM?Updated 3 months ago