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Petal & Pup AU logo

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What do I do if I receive a faulty item?

We are so sorry that you have received a faulty item but we would love to have this resolved for you as soon as possible!

We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Petal & Pup if the garment:

Has a genuine manufacturing fault; and/or,Does not correspond with descriptions given to you

A faulty item claim must be made within a reasonable time of receiving the goods. Please email your order number, a description and photo of the fault to [email protected].

You can expect to hear back from us within 1 - 2 business days. 

For more detailed information please review our Terms & Conditions for Returns

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