We are so sorry that you have received a faulty item but we would love to have this resolved for you as soon as possible!
We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Petal & Pup if the garment:
Has a genuine manufacturing fault; and/or,Does not correspond with descriptions given to you
A faulty item claim must be made within a reasonable time of receiving the goods. Please email your order number, a description and photo of the fault to [email protected].
You can expect to hear back from us within 1 - 2 business days.
For more detailed information please review our Terms & Conditions for Returns