I HAVEN'T RECEIVED MY RETURN LABEL YET, WHAT SHOULD I DO?Updated 9 months ago

Once you’ve submitted your return request via our portal, your return label will be available for immediate download if located in Australia or New Zealand. You will also be mailed a return confirmation email and there will be a link that will allow you to view your return success page and download your label. This may take 5 - 10 minutes to land in your inbox but be sure to check your spam or junk folders as well.

If you are still having difficulty obtaining your return label or if you see any error messages, please contact our Customer Experience team at for assistance. We will be happy to help!