I haven't received my return label, what should I do?
Once you’ve submitted your return request via our portal your return label will be available for immediate download if located in Australia or sent via email if located in NZ. This may take 5 - 10 minutes to land in your inbox but be sure to check your spam or junk folders as well.
If you are still having difficulty obtaining your return label please email our Customer Experience team at [email protected] for assistance. We will be happy to help!
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