How do I return an item?Updated 5 months ago

Simply visit our returns portal below to begin your return. You will require your order number and postcode that was used when placing the order. We will only accept returned item(s) that have been booked using our returns portal.

PETAL & PUP RETURNS PORTAL

 Returning using our portal is quick and easy! Simply, follow the steps below:

1. Head to our returns portal above
2. Follow the prompts on our portal to complete your return request. Returns for Store Credit or Exchange will be less a $9.95 return fee per return shipment.
3. Package up your return items and attach your return label to the outside of the packaging. *If you are an international customer, please send the items back with your chosen carrier.
4. At this time, multiple orders can not be combined in a single return.
5. Drop off your return at your local post office. Be sure it is scanned once received and option receipt for proof of lodgement.
6. Once your return is received at our warehouse, it can take anywhere between 3-6 business days for your store credit to be processed.

*Please note: original shipping costs are non refundable, and we do not currently provide return labels for international returns, with the exception of New Zealand.