Petal & Pup AU logo
Petal & Pup AU logo

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How do I return an item?

 Returning using our portal is quick and easy! Simply, follow the steps below:

  1. Head to our returns portal above
  2. Follow the prompts on our portal to complete your return request
  3. Feel free to repack your items back in the original packaging. *Multiple orders cannot be combined.
  4. If applicable, Attach your return shipping label to the outside of the return packaging.
  5. Drop off your return at a local post office *Be sure your parcel is scanned as received at the time of drop off and obtain proof by requested a receipt.
  6. Once your return is in transit, it will take 2 - 3 days for your store credit to be processed. *Please note original shipping costs are non-refundable

*We do not currently provide return shipping labels for international returns.

Simply click the link below to begin your return. You will need your order number and shipping zip code that was used to place the order.


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