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RETURNS

Petal & Pup AU

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Unfortunately at this stage we do not offer pre-order on our products.

Do you offer pre-order options?

Products & Sizing

What is your return policy?

How do I return an item?

New Zealand | How do I return an item?

How long do I have to return an item?

How much does it cost to return an item?

What do I do if I receive a faulty item?

I haven't received my return label, what should I do?

How can I track the status of my return?

How long does it take to process a return?

I don't have a printer, how can I print my return label?

Can I send more than one order in the same return package?

Can I return and item I received as a gift?

I recently exchanged my order, why was I charged again for this order?

How do I prepare my return packaging?

Do you offer exchanges?

How do exchanges work?

Exchanges

International Returns

Returns

When will I receive my order?

I live outside of Australia, when will my parcel arrive?

I still haven’t received my order! What should I do?

Why is my parcel being returned back to you?

Do you ship internationally?

How much can I expect to pay for customs/duties? Does Petal & Pup cover this?

How long will it take for an international order to be delivered?

What shipping methods do you offer?

Do you offer same day delivery?

Do you deliver to PO boxes/Parcel Lockers?

Do you offer rush shipping options?

Terms & Conditions for Shipping

Shipping & Delivery

Can I edit my order after it's been placed?

I entered the incorrect shipping address, can I update it?

I haven't received my order confirmation email, what should I do?

I received the incorrect item, what should I do?

How can I check the status of my order?

I'm missing an item from my order, what should I do?

Orders

I forgot to apply store credit to my order, can I apply it after my order has been placed?

Are there exclusions to your promotions /discount codes?

When will I be charged for my order?

In what currency are your prices shown?

What payment methods are accepted?

Where do I enter my discount code or gift card?

My discount/promotion code isnt working, what should I do?

I'm having trouble processing the payment for my order, what should I do?

Purchases with AfterPay

Payments

How do I know if a product will be restocked?

How do I sign up to be notified when an item is back in stock?

Are your size shown in AU Sizing?

How do i know what size to choose?

How can I leave a review for products I've purchased?

I've forgotten my passoword, how do I reset it?

How does the referral program work?

Is my personal information kept private?

Petal & Pup Account