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Petal & Pup AU logo

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New Zealand | How do I return an item?

Returning using our portal is quick and easy! Simply, follow the steps below:

  1. Head to our returns portal by clicking the link below.
  2. Follow the prompts on our portal. You will need your order number and email address that was used to place the order
  3. You will be prompted to pay $9.95 NZD per return shipment. This payment can be made via credit card. 
  4. Your return label will be sent via email. *This may take up to 5 - 10 minutes to arrive in your inbox
  5. Print your return shipping label
  6. Feel free to repack your items back in the original packaging. * Multiple orders cannot be combined
  7. Attach your return shipping label to the outside of your package
  8. Drop off your return at your local post office. *Be sure your parcel is scanned as received at the time of drop off and obtain proof by requested a receipt.

Once your return is in transit, it will take 3 - 6 days for your store credit to be processed *Please note the original shipping costs are non-refundable


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