New Zealand | How do I return an item?
Returning using our portal is quick and easy! Simply, follow the steps below:
- Head to our returns portal by clicking the link below.
- Follow the prompts on our portal. You will need your order number and email address that was used to place the order
- You will be prompted to pay $9.95 NZD per return shipment. This payment can be made via credit card.
- Your return label will be sent via email. *This may take up to 5 - 10 minutes to arrive in your inbox
- Print your return shipping label
- Feel free to repack your items back in the original packaging. * Multiple orders cannot be combined
- Attach your return shipping label to the outside of your package
- Drop off your return at your local post office. *Be sure your parcel is scanned as received at the time of drop off and obtain proof by requested a receipt.
Once your return is in transit, it will take 3 - 6 days for your store credit to be processed *Please note the original shipping costs are non-refundable
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